Take the SIM out of your starter pack and put it in your phone.
Switch your phone on and enter the default PIN (1234).
Activate ZEN by calling any number
and voila! ZEN’s ready to roll.
Don’t throw away the SIM holder, because it has your PIN and PUK codes on it – you may need them if you accidentally lock your SIM.
You can activate your card until the date marked on the starter pack.
You can check how long your card is valid for on the ZEN self-service site at minu.zen.ee.
The rule of thumb with ZEN is 6+1. This means you can continue to make calls for six months from the last time you added talktime, after which you can only receive calls for one extra month.
During this seven-month period you need to add at least €3 of talktime in one go – even if you have unused talktime. If you don’t, you’ll lose both your unused talktime and your phone number
Years ago, when the ZEN starter packs were still black, the rates were higher than they are now and there were no special price plans or Internet passes. If you bought your ZEN a while back and find you can’t order plans or passes, you can easily update your ZEN by dialling *135*62# and pressing the call button. This is free of charge and immediately activates all the current ZEN options, including lower call rates and the chance to order plans and Internet passes. Bear in mind though that when you switch to the new pricing you’ll lose all your old bonuses.
If you end up without your ZEN SIM for some reason (if you lose your phone, for example), you can still keep using your ZEN mobile number. Simply head to your nearest Elisa branch, where you can get yourself a new SIM with the same number. The replacement SIM will only set you back €3. To make sure the person serving you knows you’re the owner of that particular number, you’ll need to know your customer service password (which you can set up for yourself on the ZEN self-service site at minu.zen.ee) or the last two dates on which you topped up your card.