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TERMS AND CONDITIONS OF THE ZEN PREPAID CARD

Talktime for the Zen prepaid card is calculated to within 60 seconds of accuracy, meaning that you pay for each minute started during a call.

Price list

Calls per minute

€0.05

Calls to selected family numbers

€0.00

SMS

€0.05

MMS

0,19 € / 100 kB

Calls to the Elisa call centre

€0.05*

Internet

€0.0042 /MB

Calls from Estonia to abroad

Price list

SMS to another country

€0.11

Service from the ZEN service menu via *135#

€0.06

Positioning request

€0.19

Caller ID on/off

€0.00

Calling and texting abroad

Roaming price list

SIM card replacement

€3.00

* Or according to the price list for the active plan if the call is to the Elisa network

Price list for networks with special pricing

Special rate SMS numbers

Special rate call service numbers

 

Calling card starter kit

  • ZEN calling card includes: mobile number, SIM card and 2,95 € of talk time.
  • To activate, insert the SIM card in the phone, enter the PIN code 1234 (you can change it later on your device), call any number and the calling card is ready for use.

 

Topping up and validity of prepaid card

  • For your Zen prepaid card to remain valid, you must add talktime to it: at least €3 in one go within seven calendar months of the last time you topped it up. Otherwise, the card will be deactivated and any unused balance will be lost. In the context of adding talktime, one calendar month comprises 30 calendar days.
  • You can check the validity of your prepaid card by dialling *135*3# from the phone on which you are using the card.
  • A prepaid card can be activated at any time within three years of the card being issued. Please note that the date of issuing the prepaid card is not the date on which the card reaches you – It is printed on the packaging of the starter kit.


General terms and conditions of use of service

  • The General Terms and Conditions for Use of Elisa Services apply to prepaid card use, with the exception of the section that regulates provision of services pursuant to the Subscription Contract.
  • Elisa reserves the right to amend the price list and terms and conditions of the prepaid card, informing users of the changes via a text message to the prepaid card number and an announcement on the Elisa website. The text message will include a link to the page on the website detailing the content of the changes.
  • If the prepaid card user uses the card in a forbidden or unreasonable manner, Elisa has the right to restrict the provision of the telecommunications services or close the card, notifying the card user accordingly in advance via a text message.
  • In a foreign country, your prepaid card will only allow you to call and send texts to numbers in that country and to Estonian numbers.
  • The prepaid card user can delete their user account on the self-service site for the prepaid card by texting ‘KUSTUTAKONTO’ to 95000. Their account will then be deleted within 3-5 business days of receipt of the text message.
  • With the deletion of their user account, the right of the prepaid card user to use the card expires and their card is deactivated.
  • A user account is automatically deleted when a prepaid card expires.
  • Elisa processes the personal data of prepaid card users in accordance with the principles of personal data processing of Elisa Eesti AS, which can be reviewed here.


Prices and terms and conditions of mobile Internet passes for the Zen prepaid card

  • Internet passes can be ordered by all Zen prepaid card users.
  • To order an Internet pass, text NET4G1, NET4G7, NET4G30, NET4G30L or NET4G30XL to 95000. You will have Internet access as soon as you receive the confirmation text message.
  • You can also order an Internet pass from the number 15300. Text NET1 to activate a day pass, which costs €1. Text NET7 to activate a weekly pass, which costs €5.
  • The cost of the pass will be deducted from the balance of your prepaid card.
  • Each Internet pass is valid until the end of the corresponding calendar day.
  • With a monthly Internet pass you can surf online for 30 consecutive calendar days. For example, if you order a monthly pass on 1 June, it will remain valid until 23:59:59 on 30 June.
  • All Internet pass volumes are subject to the reasonable usage limit as per the price plan. The Internet can be used at unlimited speeds. Further information about Internet speeds can be found here.
  • Note: Internet passes only include data used in Estonia. Internet use abroad is charged according to the prices of the foreign operator, which can be reviewed here.
  • When your pass expires, you will receive a text message notifying you of this. Continued use of mobile Internet will then be charged according to the prepaid card price list, which can be reviewed here.
  • *With a monthly pass you have access to Elisa’s 2G, 3G and 4G networks. To order the pass, text NET30 to 15300. You will have Internet access as soon as you receive the confirmation text message.
  • If you order a monthly pass by texting NET30 to 15300, the reasonable-use limit of 15 GB will apply to it and the pass will also be able to be used in the 4G network. The speed will be up to 2Mbit/s. The price of the monthly pass is €7.
  • When using the Internet pass, the prepaid card user undertakes to comply not only with the terms and conditions of Internet passes but also with the terms and conditions of use of the Internet service of Elisa Eesti AS, which can be reviewed here.
  • All prices include VAT.

Pass

Price

Data

Speed

Text for ordering

Number for ordering

Daily pass

€1

500 MB

Unlimited

NET4G1

95000

Weekly pass

€5

2 GB

Unlimited

NET4G7

95000

Monthly pass M

€7

8 GB

Unlimited

NET4G30

95000

Monthly pass L

€10

12 GB

Unlimited

NET4G30L

95000

Monthly pass XL

€20

25 GB

Unlimited

NET4G30XL

95000

Monthly pass*

€7

15 GB

Up to 2 Mbit/s

NET30

15300

 

Prices and terms and conditions of Europe Internet passes for the Zen prepaid card

  • Europe Internet passes can be ordered by all Zen prepaid card users.
  • The passes are valid throughout the European Union (including Estonia) as well as in the Faroe Islands, Iceland, Liechtenstein and Norway.
  • To order a Europe Internet pass, text EL1, EL7 or EL30 to 95000. You will receive confirmation via a text message when the pass is activated.
  • The cost of the pass will be deducted from the balance of your prepaid card.
  • The pass remains valid until the end of the respective calendar day (according to the pass ordered) or until its limits are reached. The period of validity is calculated according to Estonian time.
  • When your pass expires, you will receive a text message notifying you of this. Continued use of mobile Internet will then be charged according to the Zen prepaid card price list or roaming price list, which can be reviewed here and here.
  • The amount of data included in the Europe Internet pass is shown in the Internet pass table.
  • The Internet can be used at unlimited speeds. Internet passes enable unlimited data exchange speeds in 2G, 3G and 4G networks, depending which network(s) your device and SIM support. More information about Internet speeds in the Elisa Estonia network can be found here.
  • If you order a Europe Internet pass, a Travel Internet pass and/or an Internet pass designed for use within Estonia at the same time, the pass whose period of validity expires soonest is used first.
  • When using the Europe Internet pass, the prepaid card user undertakes to comply not only with the terms and conditions of Internet passes but also with the terms and conditions of use of the Internet service of Elisa Eesti AS, which can be reviewed here.
  • Elisa has the right to update, at any time, the price plans it actively offers, amending their contents and components, adding new price plans and removing old ones. Such changes do not retroactively affect price plans already ordered and activated by clients.
  • All prices include VAT.

Prices are valid from 01.01.2021.

Pass

Price

Data

Text for ordering

Number for ordering

Europe daily pass

€2.99

1 GB

EL1

95000

Europe weekly pass

€8.99

3 GB

EL7

95000

Europe monthly pass

€14.99

5 GB

EL30

95000

 

Prices and terms and conditions of Travel Internet passes for the Zen prepaid card

  • Travel Internet passes can be ordered by all Zen prepaid card clients.
  • The Travel Internet pass can be used in Estonia and Finland in the Elisa network, in Latvia and Lithuania in the Bite network, in Sweden in the Tele2 and Telenor networks and in Norway and Denmark in the Telenor network. Roaming prices apply in other operators’ networks. The roaming price list can be reviewed here.
  • To order a Travel Internet pass, text REIS1, REIS7 or REIS30 to 95000. You will receive confirmation via a text message when the pass is activated.
  • The cost of the pass will be deducted from the balance of your prepaid card.
  • The pass remains valid until the end of the respective calendar day (according to the pass ordered) or until its limits are reached.
  • When your pass expires, you will receive a text message notifying you of this. Continued use of mobile Internet will then be charged according to the Zen prepaid card price list or roaming price list, which can be reviewed here and here.
  • The amount of data included in the Travel Internet pass is shown in the Internet pass table.
  • The Internet can be used at unlimited speeds. Internet passes enable unlimited data exchange speeds in 2G, 3G and 4G networks, depending which network(s) your device and SIM support. More information about Internet speeds in the Elisa Estonia network can be found here.
  • If you order a Travel Internet pass and an Internet pass designed for use in Estonia, the passes will be used in the following order:
  • The Travel Internet pass is used in foreign networks.
  • The Estonian Internet pass is used first when you are in the Elisa network in Estonia.
  • When using the Travel Internet pass, the prepaid card user undertakes to comply not only with the terms and conditions of Internet passes but also with the terms and conditions of use of the Internet service of Elisa Eesti AS, which can be reviewed here.
  • Elisa has the right to update, at any time, the price plans it actively offers, amending their contents and components, adding new price plans and removing old ones. Such changes do not retroactively affect price plans already ordered and activated by clients.
  • All prices include VAT.

Pass

Price

Data

Text for ordering

Number for ordering

Travel daily pass

€2

600 MB

REIS1

95000

Travel weekly pass

€7

2 GB

REIS7

95000

Travel monthly pass

€15

10 GB

REIS30

95000

 

Prices and terms and conditions of service bundles for the Zen prepaid card

  • Bundles are only valid with the new price scheme.
  • The cost of the bundle will be deducted from the balance of your prepaid card.
  • Once activated, Zen service bundles remain valid until the end of the 30th calendar day or until the limits are reached. The service bundle becomes available as soon as you receive the confirmation text message.
  • When your service bundle expires, you will receive a text message notifying you of this. Continued use of mobile Internet will then be charged according to the prepaid card price list or roaming price list, which can be reviewed here and here.
  • If you order several service bundles, you will remain connected for 30 days from the date on which you ordered the most recent bundle. If you order the same bundle again, the total volume of services in the bundles will be merged. The service bundles enable unlimited data exchange speeds in 2G, 3G and 4G networks, depending which network(s) your device and SIM support. Further information about Internet speeds can be found here.
  • The volumes of Zen service bundles are set out in the service bundle table.
  • The € 4 price plan includes: unlimited ZEN-ZEN calls; 400 minutes for calling Elisa, Tele2 and Telia mobile phone numbers; 250 MB for Internet.
  • The € 5 price plan includes: unlimited ZEN-ZEN calls; 500 minutes for calling Elisa, Tele2 and Telia mobile phone numbers; 300 text messages to Estonian mobile phone numbers; 1 GB for Internet.
  • The € 8 price plan includes: unlimited ZEN-ZEN calls; 600 minutes for calling Elisa, Tele2 and Telia mobile phone numbers; 600 text messages to Estonian mobile phone numbers; 5 GB for Internet.
  • The € 15 price plan includes: unlimited ZEN-ZEN calls; unlimited calls to the Elisa network in Estonia; 600 minutes for calling Tele2 and Telia mobile phone numbers; 600 text messages to Estonian mobile phone numbers; 15 GB for Internet; 60 minutes for calling desk and mobile phone numbers at normal rates in Austria, Belgium, Bulgaria, Spain, Netherlands, Croatia, Ireland, Italy, Greece, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, France, Sweden, Romania, Germany, Slovakia, Slovenia, Finland, Denmark, Czech Republic, Hungary, Norway, Iceland, Liechtenstein and Russia.
  • The talktime included in the price plans is for calling Estonian mobile phone numbers. Calling landline phone numbers is subject to the usual price list rate.
  • Service bundles are designed for use in Estonia. Services used abroad are charged in accordance with the roaming price list, which can be reviewed here.
  • If you are travelling to countries of the European Union and you have an active ZEN price plan for Estonia, all roaming services will be unavailable to you at first. To begin using roaming services, simply text ROAMING to the free short number 95000. After that you can use our services across the EU based on the roaming price list. You can save even more by ordering a European or Travel Internet ticket or a Travel smart price plan that suits the country you are in.
  • When using the service bundle, the prepaid card user undertakes to comply not only with the terms and conditions of service bundles but also with the terms and conditions of use of the Internet service of Elisa Eesti AS, which can be reviewed here.
  • Elisa has the right to update, at any time, the service bundles it actively offers, amending their contents and components, adding new service bundles and removing old ones. Such changes do not retroactively affect the service bundles already ordered and activated by prepaid card users.
  • All prices include VAT.

Plan

Price

Zen-to-Zen calls

Calls

Text messages

Data

Number for ordering

ZEN 4

€4

Unlimited

400 min

-

250 MB

95004

ZEN 5

€5

Unlimited

500 min

300

1 GB

95005

ZEN 8

€8

Unlimited

600 min

600

5 GB

95008

ZEN 15

€15

Unlimited

600 min

600

15 GB

95015

 

Prices and terms and conditions of Travel smart plans for the Zen prepaid card

  • Travel smart plans can be ordered by all Zen prepaid card clients.
  • The Travel smart plan can be used in Estonia and Finland in the Elisa network, in Latvia and Lithuania in the Bite network, in Sweden in the Tele2 and Telenor networks and in Norway and Denmark in the Telenor network. Ordinary roaming prices apply in other operators’ networks, which can be reviewed here.
  • The cost of the bundle will be deducted from the balance of your prepaid card.
  • Once activated, Travel smart plans remain valid until the end of the 30th calendar day or until the limits are reached. The service bundle becomes available as soon as you receive the confirmation text message.
  • When your Travel smart plan expires, you will receive a text message notifying you of this. Continued use of mobile Internet will then be charged according to the prepaid card price list or roaming price list, which can be reviewed here and here.
  • If you order several Travel smart plans L, their period of validity is calculated from the date on which you ordered the most recent plan and the total volume of services in the plans is merged.
  • The smart plans enable unlimited data exchange speeds in 2G, 3G and 4G networks, depending on which network(s) your device and SIM support. More information about Internet speeds in the Elisa Estonia network can be found here.
  • When using the service bundle, the prepaid card user undertakes to comply not only with the terms and conditions of service bundles but also with the terms and conditions of use of the Internet service of Elisa Eesti AS, which can be reviewed here.
  • Elisa has the right to update, at any time, the price plans it actively offers, amending their contents and components, adding new price plans and removing old ones. Such changes do not retroactively affect price plans already ordered and activated by clients.
  • All prices include VAT.

Plan

Price

Calls

Text messages

Data

Text for ordering

Number for ordering

Travel smart plan M

€12

200 min

50

5 GB

REISM

95000

Travel smart plan L

€19

500 min

100

10 GB

REISL

95000

 

Terms and conditions of automatic extension service for service bundles

  • With a Zen prepaid card, when ordering an Internet pass and service bundle (hereafter referred to collectively as the service bundle) you can activate the automatic extension of the service bundle should it expire or should you use up all your data.
  • Activation and deactivation of the service to automatically extend a service bundle takes place via the Zen prepaid card self-service site at minu.zen.ee.
  • The service can be activated for all Zen prepaid card service bundles.
  • The service can only be activated for one prepaid card service bundle and one Internet pass (incl. Travel service bundles and Internet passes).
  • In order to activate the service, you must have sufficient funds in your prepaid card account (i.e. covering the monthly fee for the service bundle), since the fee for the automatic extension of the bundle is deducted from the balance of your prepaid card account. For example, in order for a service plan with a monthly fee of €8 to be automatically extended, the balance of the prepaid card account must be at least €8.
  • If there are insufficient funds in your account when you wish to automatically extend your service bundle, you will not be able to do so, but attempts to establish the automatic extension will be made every minute thereafter for the next 72 hours. Note: Once 72 hours has passed since the first attempt to extend the service bundle, the service to automatically extend the service bundle is deactivated.
  • The client can designate via the self-service site in which of the following instances the service bundle is automatically extended. Automatic extension of the service bundle may take place when:
  1. the service bundle expires;
  2. the data volume is used up;
  3. the talktime included in the service bundle is used up;
  4. the text messages included in the service bundle are used up.
  • In the case of automatic extension when the service bundle expires, the service volumes which have expired (data, talktime and text messages) are deleted and are not carried over to the extended service bundle.
  • In the case of automatic extension when the data volume is used up, any service volumes unused prior to the extension are merged with the service volumes of the extended service bundle.
  • In the case of automatic extension when talktime is used up, any service volumes unused prior to the extension are merged with the service volumes of the extended service bundle.
  • In the case of automatic extension when text messages are used up, any service volumes unused prior to the extension are merged with the service volumes of the extended service bundle.
  • In the event of the service bundle expiring, service volumes being used up, the service bundle being extended or the automatic extension of the service bundle failing, Elisa will notify you accordingly via a text message. Should the automatic extension of the service bundle fail, you will only be sent a text message the first time the attempt fails.
  • Elisa reserves the right to amend the terms and conditions of the automatic extension service of service bundles, informing users of the changes via a text message to the prepaid card number and an announcement on the Elisa website. The text message will include a link to the page on the website detailing the content of the changes.
     

 

Calling abroad    

African countries

€1.66

Americas (except for the US and Canada)

€1.46

Armenia

€0.60

Azerbaijan

€0.60

Australia

€0.94

Belarus

€0.61

Belgium

€0.45

Bulgaria

€0.60

Canada

€0.50

China

€1.33

Denmark

€0.39

Finland

€0.35

Finnish mobile network

€0.38

France

€0.45

Georgia

€0.60

Germany

€0.42

German mobile network

€0.63

Greenland

€0.81

Hong Kong

€1.33

Iceland

€0.55

Ireland

€0.55

Israel

€1.18

Italy

€0.44

Italian mobile network

€0.50

Japan

€1.46

Kazakhstan & Kyrgyzstan

€0.60

Latvia

€0.44

Latvian mobile network

€0.52

Lithuania    

€0.44

Lithuanian mobile network

€0.46

Luxembourg

€0.45

Middle East (incl. UAE)

€1.46

Moldova

€0.60

Netherlands

€0.47

New Zealand

€1.30

Norway

€0.37

Norwegian mobile network

€0.38

Oceanic countries

€1.66

Other Asian countries

€1.66

Other European countries

€0.60

Poland

€0.61

Russia

€0.51

Russian mobile network

€0.61

Satellite network: Globalstar

€2.59

Satellite network: Inmarsat A

€7.10

Satellite network: Inmarsat Aero B M

€6.30

Satellite network: Inmarsat Mini M

€5.37

Satellite network: Thuraya

€2.24

Singapore

€1.46

Spain

€0.45

Sweden

€0.35

Swedish mobile network

€0.42

Tajikistan & Turkmenistan

€0.60

Turkey    

€0.6

Ukraine

€0.61

United Kingdom

€0.44

United Kingdom mobile network

€0.50

USA

€0.50

Uzbekistan

€0.60

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